FAQ
Frequently Asked Questions
To state the rule plainly, is return shipping paid by the store? For clarity, yETI pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
To state the rule plainly, how soon is an approved refund issued? For purposes of this customer-care commitment, after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. Within YETI's customer-care commitment, the bank or card issuer may require additional posting time.
To state the rule plainly, what cards can I use at checkout? Within YETI's customer-care commitment, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Our customer-care commitment makes the position clear: available methods are shown at checkout.
To state the rule plainly, what are the store's support contact details? Our customer-care commitment makes the position clear: email Support@stainlessdrinkware.shop, call 603-346-8725, or write to 672 Maple St, Manchester, New Hampshire, 03104, United States. YETI describes its customer-care commitment in these terms: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).
To state the rule plainly, when can an order be cancelled? YETI describes its customer-care commitment in these terms: an order may be cancelled before shipment. Customers relying on this customer-care commitment should understand that after shipment, the Refund Policy applies.
To state the rule plainly, when are taxes charged? Customers relying on this customer-care commitment should understand that taxes are charged when required by applicable law.
To state the rule plainly, which product categories can I shop? The applicable customer-care commitment is as follows: we offer insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. On this point, the customer-care commitment confirms that current availability, product details, options, and prices are shown on each product page.
To state the rule plainly, is standard shipping free? On this point, the customer-care commitment confirms that yes. For clarity, standard shipping for U.S. orders is free.
To state the rule plainly, what delivery timing should I expect? For clarity, order processing normally takes 1–2 business days. For purposes of this customer-care commitment, estimated carrier transit after dispatch is 4–6 business days.
To state the rule plainly, where can I find tracking information? For purposes of this customer-care commitment, we provide a tracking number for every shipped order and send it using the contact information provided at checkout.
To state the rule plainly, is a no-reason return or exchange available? Within YETI's customer-care commitment, yes. Our customer-care commitment makes the position clear: a no-reason return or exchange may be requested within 30 days after delivery.
Merchant Information
For clarity, this page follows our customer-care commitment.
Business name: YETI
Brand name: YETI
Email: Support@stainlessdrinkware.shop
Phone: 603-346-8725
Physical address: 672 Maple St, Manchester, New Hampshire, 03104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)